Brand image is more than a logo that helps to identify your brand. It plays a crucial role in defining which companies can succeed or not. If you want to build a solid business plan you have to know how customers feel about your brand. Check out the blog posts to start identifying what people are thinking about you.
Did you know that 80% of companies believe that they deliver great customer service but only 8% of customers served by these companies share that exact view? Here’s how to fix this. Choose the right tool for the job According to Statista, Facebook has over 1.5 billion registered and active accounts, whereas Twitter a little […]
Bad customer service is costing you money (and to be honest, quite a lot of it). Whether on Facebook or in real life, you can't afford making these mistakes when dealing with a customer.
Social media presence is basically a must. You know it, we know it, everyone knows it. And while it brings plenty of new opportunities, attracts a loyal following and makes it possible for you to talk directly with and to the fans, it may also cause some issues that you would not have to deal […]
Customer service is the New Marketing. Customers can provide user-generated content, they can feed the product development team with priceless suggestions for better user experience and help to build your brand authenticity in an online community. Still not convinced? Discover the 3 key reasons why listening and answering to customer feedback is critical for your businesses.
Providing top-notch customer service via social media has become one of the top priorities for every successful company. When it comes to Facebook, the increasingly popular platform, many companies still struggle to cope with the demands of its users. This article brings you 8 ways that can help you improve your customer service on Facebook and make your brand more valuable in the eyes of your clients.
