If you've ever hesitated booking a flight – asking yourself “What if the price goes down later?” or “What if I can't get these dates off work?” – you need to learn to book now … and ask questions later.
Thanks to a rule established by the U.S. Department of Transportation, you can cancel any flight to, from, or within the U.S. within 24 hours booking for a full refund – not just a voucher or travel credit. It doesn't matter which airline you're flying or where you're going: So long as the flight touches U.S. soil, you have up to 24 hours to cancel it for free and get your money back
This little-known rule can be a powerful tool for travelers, especially when it comes to booking cheap flights.
Let's say you stumble on an amazing deal using Google Flights or maybe even get an alert from Thrifty Traveler Premium for a $130 roundtrip mistake fare to Dublin (DUB), but aren't sure whether the dates will work. Don't wait: Book the flight, lock in the cheap fare, then use the next 24 hours to figure out the logistics and whether you can take the trip.
So long as you cancel within that window, the airline has to give you a full refund. There are some caveats to this little-known rule, though.
So read on for everything you need to know about putting it to use.
How the 24-Hour Rule Works
Airlines are legally required by the DOT to refund you if you cancel a flight within 24 hours of booking. It's non-negotiable.
There are a few exceptions – more on those later. But this federal rule applies to all airlines that operate flights to, from, or within the U.S., including international carriers.
So after booking virtually any flight, you have up to 24 hours to cancel and get a full refund without paying any additional fees. It doesn't even matter what type of ticket you purchase, whether it's a pricy first class fare or the cheapest basic economy ticket.
But the federal government allows airlines to decide between offering a 24-hour cancellation policy or the option to hold a current price for free for 24.
Most airlines opt for the 24-hour refund, but a few offer a hold, allowing you to freeze the current price before booking. That gives you time to check for cheaper fares or confirm travel plans before you have to pay anything.
Once you commit to purchasing the ticket, everything can be completed online. Before the 24-hour hold is up, you'll need to pay for your ticket or it will be canceled.
What to Watch For
Before you grab that hot flight deal, there are a couple of things to look out for:
- Book directly with the airlines: Strictly speaking, the 24-hour rule only applies to tickets booked directly with the airline. So it's always best to search using Google Flights, and then book direct if there's any possibility your plans may change.
- Some OTAs follow it, others don't: Travel agencies are not subject to the same DOT law as airlines. If you’re booking airfare through a third party, double-check their cancellation policies before booking. The good news is that most major online travel agencies like Priceline and Expedia typically offer 24-hour cancellations. Smaller ones found through Momondo and Skyscanner generally don't, so beware.
- You might have (slightly) more than 24 hours to cancel! While 24 hours is the law of the land, many airlines actually give customers until the end of the day after booking. For example, Delta says your cancellation “must be made by midnight of the day after the (ticket) is purchased.”
- This is an either/or rule: Airlines generally don't offer both a hold and a 24-hour cancellation window, and they typically don’t work together.
- Miles are not mentioned: Though many airlines refund rewards or miles too, this is not explicitly required by the DOT rule. Make sure to understand your carrier's rules before booking an award ticket. Generally speaking, mileage bookings are more flexible than cash bookings anyway.
Exceptions to the 24-Hour Rule
While the 24-hour rule covers nearly any flight you can book, there are some important exceptions.
Notably, flights booked very close to departure may not be eligible for a full refund even within 24 hours. The DOT's guidelines officially say that this policy is only necessary for flights booked at least seven days before departure.
That said, some airlines are more generous. Here's how each of the major U.S. airlines approaches these last-minute bookings:
- Alaska: Must be booked at least 24 hours prior to departure.
- American: Must be booked at least two days prior to departure.
- Delta: The 24-hour rule applies to all bookings.
- JetBlue: Must be booked at least a week prior to departure.
- Southwest: The 24-hour rule applies to all bookings.
- United: Must be booked at least a week prior to departure.
Read more: Why Delta & Southwest are Best for Booking Backup Flights
Be sure to read up on your airline's individual policy before buying your ticket to know whether you're in the clear to cancel for a full refund before booking a fairly last-minute flight.
Miss the cut? While you might not be eligible for a full refund if you change your plans more than 24 hours after booking, most airlines are now offering free cancellation for a voucher – as long as you book at least a main cabin fare. That means if you want even more flexibility, you'll want to avoid basic economy.
Bottom Line
Whether you're flying within the U.S. or heading abroad, you'll (almost) always have a 24-hour window to cancel your flight and get a full refund. Remember that next time you see a great flight deal – and book it before it disappears.
We have a mantra here: “The hotter the deal, the shorter it lasts.” The 24-hour cancellation rule allows you to book now and ask questions later. So book the flight!
I am still within the 24 hour mark of trying to cancel with JustFly as I write this. They tack on a “modification fee” of 75$if you try to cancel. Bottom line: lose $75. Scam.
I booked a quick flight from Antigua to St. Barts w Gotogate as 3rd party. It was w Winair. Well I had no flight options off of St. Barts at all for the Sunday I needed to leave nor the day before. I canceled that whole leg of the trip and tried to cancel online chat w Gotogate. Gotogate got back with me about getting a refund for my nonrefundable flight since it was less than 20 hrs. I was going to be out $806! Second chat Gotogate opened a dispute for me over a refund. Then I contacted them 2 more times and was told it would take time. NO! I got hold of the airline. Gotogate never canceled at all. The flight was still on in my name one month later. Gotogate lied to me the entire time. What do they care who paid for those empty seats. I want my REFUND I should have got a month ago. I had to cancel that whole leg of my trip and called in plenty of time for the 24 hr guarantee. The “team” at gotogate is working on it for me now. I said just like the ones working on my cancellation? I won’t let this go. Too much money involved.
I booked and cancelled a ticket (from USA to Europe) within 24 hours but TAP Portugal are claiming that it doesn’t count if you purchase via the Portuguese website. They said “We have confirmed that you made the purchase in the Portuguese market, on our website, and paid in euros; therefore, in case of cancellation, the rules of this market will always apply”. Can anyone advise if this is correct?
TAP Portugal are denying me a refund and claiming that the 24hr rule only applies on their U.S. website, not their Portuguese website; They said:
“We have confirmed that you made the purchase in the Portuguese market, on our website, and paid in euros; therefore, in case of cancellation, the rules of this market will always apply”
Can anyone please advise if this is legal or not?
Needs to mention the 7 day rule too. “) and applies to all reservations
made seven days or more prior to the flight’s scheduled departure time.
https://www.transportation.gov/sites/dot.gov/files/docs/Notice_24hour_hold_final20130530_0.pdf
If article read fully, it does mention the 7-day rule as it applies by law and several airlines specific policy that may be more generous.
Any idea how this applies to booking through CapitalOne Travel? Since they use hopper would the protection not apply? Better to book directly with delta?
This article misled me by making it sound like such a foolproof refund rule. Only after multiple paragraphs of unequivocal-sounding statements about how guaranteed the refund is, does the article mention some caveats. I unfortunately didn’t read that far before booking through a third party seller last night, only to discover tonight that they don’t honor the 24 hour rule. My bad for not reading the entire article but seriously, it made it sound like such a sure-fire thing that I didn’t realize there was more to the story. Pretty bummed right now.
Emirates said that this rule is only applicable when the flight is departing from US.
Frontier Airlines needs to be added to your list of airlines that hold to the policy that the 24 hour refund policy only applies if the purchase is at least a week (7 days) prior to departure.
Hellow. Thanks a lot for all the information you provide on your article, very useful. But unfortunately, there are companies that apply exceptions to the 24 hours rule in flights departing from or going to the US. In particular I knew (and suffered) the exception by the Icelandic Low Cost Company Fly Play. It includes the 24 hours rule right as a part of US Customer Plan in a page addressed to English Speakers, without conditions. But on another page on its website it impose as condition for a full refund to have a reservation in US Dollars. It has be said, however, that if somebody is user of other currencies (Euros or Canadian Dollars, for example), and calls to Customer Service Desk, giving proof of his US citizenship, 24 hours rule will apply for him. Fly Play understand that submission to European rules in the contract of transportation excludes the application of the 24 hours rule and the jurisdiction over this right by US Authorities Authorities, except for US citizens or USD users (perhaps considering 24 hour rule only applies to US citizens or US consumers as users of USD). My request of refund was rejected (I am a European citizenship, user of Euros). In my opinion, the acceptance of such an exception could suppose not only a risk for the application of 24 rule to american citizens (if they use other currencies than USD and don’t ask for a refund), but also a discrimination in rights on the same flight, depending on nationality of the passenger, and finally, a breach in general application of 24 hours rule, that could be followed by other airlines, causing confusion to passengers. I hope this information could be helpful. Your comments will be very appreciated.
Thanks for sharing. This sounds like it should be illegal!
I bought a ticket from Copa and I have to call them to get the ticket since the website didn’t give me the options that I needed. However, they said that when booking over the phone, the 24-hour rule does not apply. The flight was bought in dollars, leaving from San Francisco to Brazil and back from Brazil to SF. The agent didn’t mention anything about the policy and the ticket was canceled just a few hours after the confirmation.
Copa doesn’t want to honor the refund and just wants to issue me a voucher. What can I do?
I purchased a ticket through Priceline, Maui to LAX. After selecting “Basic Economy” a banner was put up that I am copying and pasting: “Free online cancellation for this flight within the next 23 hours!” I canceled my ticket within the 23 hours and they refused to refund my money. On 3 separate phone calls the explanations were the following: 1) My cancellation had to happen by Eastern Standard Time, which was 3 hours ahead of Pacific Standard Time, where I made the reservation. Therefore I only had 20 hours to cancel 2) I had to make the reservation the same day as the flight, and not the day before, even though it was in the 23 hour window 3) My ticket was now suspended and I needed to contact the airline. So, I contacted the airline and they were puzzled why I was contacting them about a Priceline issue. I can still try to make reservations on Priceline from OGG to LAX, Basic Economy, and still get “Free online cancellation for this flight within the next 23 hours!” TRY IT YOURSELF!! In defense of Priceline, the agents I talked to have been very nice, but they obviously have to push the company line. I just wish they would take down that Free Online Cancellation message. I just tried Expedia–they put up the same message.
Does the 24hr rule apply to non US citizens who purchase a flight on the airlines US website? Do you actually have to be in the US when you purchase the ticket to be eligible for the 24hr rule. The flight originates in the US and it’s destination is outside of the US.
As long as any part of the flight touches U.S. soil, the 24-hour rule is in effect.
Thank you. Qantas has just denied us a full refund as they are claiming we are not eligible because although the tickets were purchased on the Qantas USA website, the 24 hour cancellation policy doesn’t apply to us as we didn’t purchase the tickets in the United States.
Please comment if you have any evidence to support your previous comment. I sure hope DOT agrees with us.
Late reply but in case others get the same dismissive from Qantas, some of their outsourced call center persons are poorly trained. Purchasing ticket outside the US does not invalidate your entitlement/US law.
Does the rule apply to all airlines that operate in the US? Do the flights have to originate in the US? If I’m flying FROM an overseas location1 to ANOTHER overseas location2 on an airlines that also operates in the US, will the 24 hour rule apply?
It only applies to flights that touch U.S. soil, regardless of the airline operating them.
What about international flight with stop over in another country. Is the entire trip subject to the 24-hour cancellation rule, or only the leg that touches US soil can be cancelled for free?
If any part of the itinerary touches US soil, the entire thing can be dumped within 24 hours.
I also recommend calling or emailing the US customer service line when trying to cancel a flight booked with an international airline. I recently booked with Thai Airways and had emailed customer service to cancel within 24hrs. The office was closed so I called their overseas customer service and the representative firmly stated non refundable, had transferred me to a manager who stated the same thing. At that point I thought I was stuck with the tickets.
US customer service had gotten back to my email the following day stating that per US DOT rule, they were able to void my reservation because it was within 24hrs. Always double check and triple check !!
I’m new to buying airline tickets. Does the 24 hr rule mean 24 hrs of buying the ticket or 24 hrs before departure day/time? Thanks.
24 hours from when you actually purchase the ticket.
TAP had a somewhat confusing web site for this 1st time user of their site. (FCO-MIA one way) I booked their economy tickets and paid for the upgraded seats … but luggage was not included. So I went back in and canceled the purchase immediately, and purchased their premium economy, which was actually slightly more expensive, but included luggage. They made me request a separate refund for each of the 4 tickets with a 10 day wait. TAP took the entire 10days, and AMEX took 2 more days to show the refund. The problem … they never refunded the $472 in seat upgrades. When I called, they said they would put the $472 in a travel bank, but would not refund it. He said I could try lodging a complaint. I lodged a complaint that took 3 days for them to decline the refund. I then went to AMEX Platinum to deny the charges. The dispute is STILL pending from the tickets purchased the first week of FEB. Estimated resolution from AMEX was APR 30th. It is still pending today May 5th.
I’m in the same boat. Did you get your money back?
How does this differ from the Coronavirus cancellation policies Delta has; such as, even though my ticket is refundable, what are my options?
We’ve laid out all the specifics of Delta’s cancellation policies due to coronavirus here: https://thriftytraveler.com/delta-coronavirus-waiver-september/
Well this jeannette and this company if cheapfaremart is not to trusted it because I still waiting for my refund and never received it they tell thing about they going give you back your money and is a fee they have to take out ok I could understand that part but wear the the refund no refund yet why I really want to know because your company can tbe trusted I advise people not to deal with this company cuz you’re going to get ripped off so because you’re not going to be happy you’re going to be miserable if you spend a lot of money on these at this company don’t do it don’t be a fool like me because I’m not getting no money back because they’re not sending it back and I feel like I’m not going to get it back that’s how I feel it’s a scam so don’t trust this company I advise anybody out there because because if they could send me back my money then I would never deal with this company again I just want my money back because this company I don’t trust it big mistake of my life I travel all the time never had a problem never ever had a problem and so I deal with this airline this agency what that deals with tickets big mistake of my life why you got to wait 30 to 40 days just to get your money back I don’t understand that and where USA we’re not overseas we in New York City so why they do that to you why they ripping you off like that and put it in their pockets I don’t feel like I’m going to get a dime so whoever got their money back let me know I’d like to know so I don’t have to worry anymore whoever did with this company did anybody got their money back let me know please I need to know thank you
Does this rule apply to flights that are scheduled to leave within the 24 hour window. I recently booked a flight on Spirit, then tried to cancel it about a hour later, but they claimed that because the flight was scheduled to leave in less than 24 hours, this rule did not apply and would not refund my money. They only offered me a credit I could use in the future which had to be booked within 60 days and used within a year.
Hi Jeff,
Great question. This will vary by airline but generally speaking once you hit that 24 hours before departure window, the ticket becomes non-refundable.
It’s more complicated and important to be careful. Delta’s 24 hour policy specifies midnight of the next day. But other of Delta’s “sister” airlines (even the ones where Delta holds a significant financial stake)–like Aeromexico–do not follow that guidelines. Instead they take 24 hours to the minute from the time of purchase. And they enforce it, shall we say, viciously, even for Delta prioriy members. This can create immense difficulty–and AM does not anywhere clearly explain their implementation of the 24 hour refund rule. So please be careful, friends, not to get snared: it can create huge difficulty.